{"id":359,"date":"2024-09-04T15:27:18","date_gmt":"2024-09-04T18:27:18","guid":{"rendered":"https:\/\/ufpr.br\/agtic\/\/?page=359"},"modified":"2026-01-08T11:11:29","modified_gmt":"2026-01-08T14:11:29","slug":"servicos-de-tic","status":"publish","type":"page","link":"https:\/\/ufpr.br\/agtic\/servicos-de-tic\/","title":{"rendered":"Servi\u00e7os de TIC"},"content":{"rendered":"\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:35% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/07\/Redes-1.png\" alt=\"\" class=\"wp-image-548 size-full\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>Aqui voc\u00ea encontra conte\u00fados relacionados aos servi\u00e7os de TIC ofertados pela AGTIC.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#ecf5fa\">\n<h4 class=\"wp-block-heading has-text-align-center\"><img decoding=\"async\" class=\"wp-image-1688\" style=\"width: 300px\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Infraestrutura-de-redes-1.png\" alt=\"\"><\/h4>\n\n\n\n<p>A Ag\u00eancia de Tecnologia da Informa\u00e7\u00e3o e Comunica\u00e7\u00e3o (AGTIC) \u00e9 a unidade respons\u00e1vel pelo projeto, instala\u00e7\u00e3o, manuten\u00e7\u00e3o e a readequa\u00e7\u00e3o de toda a infraestrutura de rede da UFPR \u2013 cabeamento horizontal, vertical, externo e de rede sem fio.<\/p>\n\n\n\n<p>A Rede UFPR possui cerca de&nbsp;<strong>32.000 pontos de conectividade<\/strong>, al\u00e9m das interconex\u00f5es de fibras \u00f3ticas que interligam todas as edifica\u00e7\u00f5es e campi da UFPR.<\/p>\n\n\n\n<p>Essa infraestrutura \u00e9 dividida em dois grandes grupos. O primeiro \u00e9 o grupo da&nbsp;<strong>rede de Curitiba<\/strong>. Todos os links pertencem \u00e0 UFPR, com parceria com a&nbsp;<a href=\"https:\/\/www.pop-pr.rnp.br\/acoes\/redecomep\/\">REDECOMEP<\/a>, que compreende os seguintes pontos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em><strong>Centro Polit\u00e9cnico<\/strong><\/em>&nbsp;(Setor de Ci\u00eancias Exatas, Setor de Ci\u00eancias da Terra, Setor de Educa\u00e7\u00e3o Profissional e Tecnol\u00f3gica, Setor de Ci\u00eancias Biol\u00f3gicas e Setor de Tecnologia);<\/li>\n\n\n\n<li><em><strong>Bot\u00e2nico<\/strong><\/em>&nbsp;(Setor de Ci\u00eancias Biol\u00f3gicas, Setor de Ci\u00eancias Sociais e Aplicadas e Setor de Ci\u00eancias da Sa\u00fade);<\/li>\n\n\n\n<li><em><strong>Santos Andrade<\/strong><\/em>&nbsp;(Setor de Ci\u00eancias Jur\u00eddicas);<\/li>\n\n\n\n<li><em><strong>Juvev\u00ea<\/strong>&nbsp;<\/em>(Setor de Artes, Comunica\u00e7\u00e3o e Design);<\/li>\n\n\n\n<li><em><strong>Batel<\/strong>&nbsp;<\/em>(Setor de Artes, Comunica\u00e7\u00e3o e Design);<\/li>\n\n\n\n<li><em><strong>Agr\u00e1rias<\/strong>&nbsp;<\/em>(Setor de Ci\u00eancias Agr\u00e1rias; Fazenda Canguiri, em Pinhais; e Fazenda Rio Negro, em Rio Negro);<\/li>\n\n\n\n<li><em><strong>Teixeira Soares<\/strong><\/em>&nbsp;(Setor de Educa\u00e7\u00e3o, Setor de Ci\u00eancias Humanas);<\/li>\n\n\n\n<li><em><strong>Centro<\/strong>&nbsp;<\/em>(Setor de Ci\u00eancias da Sa\u00fade, Setor de Ci\u00eancias Humanas e Setor de Educa\u00e7\u00e3o);<\/li>\n\n\n\n<li><strong><em>CHC <\/em><\/strong>(Complexo Hospital de Cl\u00ednicas).<\/li>\n<\/ul>\n\n\n\n<p>O segundo grupo s\u00e3o as redes que est\u00e3o em&nbsp;<strong>campus externos<\/strong>&nbsp;\u00e0 Curitiba.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em><strong>Setor Litoral<\/strong><\/em>;<\/li>\n\n\n\n<li><strong><em>MAE &#8211; Museu de Arqueologia e Etmologia da UFPR;<\/em><\/strong><\/li>\n\n\n\n<li><em><strong>Campus Centro de Estudos do Mar \u2013 CEM<\/strong><\/em>&nbsp;(Pontal do Sul e Mirassol \u2013 Aquicultura).<\/li>\n\n\n\n<li><em><strong>Setor Palotina<\/strong><\/em>;<\/li>\n\n\n\n<li><strong><em>Campus Marip\u00e1;<\/em><\/strong><\/li>\n\n\n\n<li><em><strong>Campus Jandaia do Sul<\/strong><\/em>;<\/li>\n\n\n\n<li><em><strong>Campus Toledo<\/strong><\/em>;<\/li>\n\n\n\n<li><strong><em>Complexo Piraquara.<\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong><span style=\"text-decoration: underline\">Redes L\u00f3gicas e equipamentos<\/span><\/strong><\/p>\n\n\n\n<p>A Rede L\u00f3gica da UFPR \u00e9 dividida em tr\u00eas setores. Para cada setor h\u00e1 um n\u00edvel de criticidade espec\u00edfico, de acordo com a import\u00e2ncia e impacto que poss\u00edveis problemas causam no conjunto de servi\u00e7os oferecidos \u00e0 UFPR.<\/p>\n\n\n\n<p>\u2013 N\u00facleo da Rede \u2013 N\u00edvel de Criticidade 1;<\/p>\n\n\n\n<p>\u2013 Borda da Rede \u2013 N\u00edvel de Criticidade 2;<\/p>\n\n\n\n<p>\u2013 Rede Wireless \u2013 Rede UFPR Sem Fio \u2013 N\u00edvel de Criticidade 2;<\/p>\n\n\n\n<p>Os equipamentos de N\u00facleo da Rede (core) s\u00e3o respons\u00e1veis pela interliga\u00e7\u00e3o de todo o campus \u00e0 Rede UFPR. O Firewall protege nossa rede de ataques vindos da Internet e permite a conex\u00e3o da rede sem fio. Os Roteadores, respons\u00e1veis pela comunica\u00e7\u00e3o de toda a rede dentro da UFPR. S\u00e3o esses equipamentos que fazem a liga\u00e7\u00e3o e roteamento entre as diversas redes da UFPR.<\/p>\n\n\n\n<p>A Borda da Rede (edge) \u00e9 formada por equipamentos de menor porte, de diversas marcas, os quais ligam fisicamente os pontos de redes dos usu\u00e1rios aos equipamentos de core da rede. <\/p>\n\n\n\n<p>Nos hor\u00e1rios de pico, entre 14h e 15h,&nbsp;<strong>s\u00e3o mais de 8,5 mil usu\u00e1rios conectados simultaneamente<\/strong>&nbsp;nas redes sem fio acad\u00eamicas da universidade (eduroam e UFPR_SEM_FIO), podendo chegar a <strong><em>9 mil usu\u00e1rios simult\u00e2neos<\/em><\/strong> nos hor\u00e1rios de pico.<\/p>\n\n\n\n<p><strong><span style=\"text-decoration: underline\">Durante o dia, passam por nossa rede sem fio mais de 27.000 usu\u00e1rios.&nbsp;&nbsp;<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\" style=\"background-color:#d7fbed\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><img decoding=\"async\" class=\"wp-image-1097\" style=\"width: 300px\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Icones-site-2-wifi-1.png\" alt=\"\"><\/p>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\" style=\"background-color:#d7fbed\">\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-medium-font-size\"><strong><span style=\"text-decoration: underline\">O que \u00e9 EDUROAM?<\/span><\/strong><\/p>\n\n\n\n<p>O Eduroam \u00e9 uma rede que visa oferecer acesso \u00e0 internet sem fio aos estudantes, pesquisadores, professores e servidores das&nbsp;<strong>institui\u00e7\u00f5es cadastradas em todo o mundo<\/strong>, sem a necessidade de m\u00faltiplos logins e senhas, formando assim uma rede de confian\u00e7a global.<\/p>\n\n\n\n<p>Presente em mais de 80 pa\u00edses, est\u00e1 tamb\u00e9m na Universidade Federal do Paran\u00e1 em conjunto com a UFPR SEM FIO.<\/p>\n\n\n\n<p>Abaixo listamos os&nbsp;<strong>manuais<\/strong>&nbsp;para a configura\u00e7\u00e3o \u00fanica na m\u00e1quinas e nos smartphones.<\/p>\n\n\n\n<p><a href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Eduroam-para-Android.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">Tutorial Eduroam Para Android<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Eduroam-iOS-CAT.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">Tutorial Eduroam iOS CAT<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Eduroam-macOS-CAT.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">Tutorial Eduram macOS CAT<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/manual-eduroam-windows-10-1.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">Tutorial Eduroam Windows 10<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/manual-eduroam-windows-7-ou-8-1.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">Tutorial Eduroam Windows 7 e 8<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/manual-eduroam-linux-ubuntu-1.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">Tutorial Eduroam Linux (Ubuntu)<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Eduroam-esquecer-rede.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">Tutorial Esquecer Rede<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-medium-font-size\"><strong><span style=\"text-decoration: underline\">Orienta\u00e7\u00f5es para usu\u00e1rios com problema no acesso a UFPR sem fio<\/span><\/strong><\/p>\n\n\n\n<p>Ap\u00f3s seguir o tutorial para o seu dispositivo (disponibilizado acima), caso o problema persista, proceder com as instru\u00e7\u00f5es abaixo:<\/p>\n\n\n\n<p><strong>1) Recupera\u00e7\u00e3o de senha do e-mail UFPR<\/strong>:<\/p>\n\n\n\n<p>Para recuperar sua senha, acesse o <a href=\"https:\/\/sistemas.ufpr.br\" target=\"_blank\" rel=\"noopener\" title=\"\">Portal de Sistemas<\/a>&nbsp;e clique em \u201c<strong>Recuperar sua senha<\/strong>\u201c. Leia atentamente as instru\u00e7\u00f5es da tela e preencha os campos solicitados. Uma nova senha ser\u00e1 enviada ao seu e-mail alternativo.<\/p>\n\n\n\n<p><strong>Obs<\/strong>. Caso n\u00e3o localize o e-mail na caixa de entrada, verifique na caixa de spam ou lixeira (O e-mail poder\u00e1 levar at\u00e9 20 minutos para ser entregue).<\/p>\n\n\n\n<p><strong>2) Recadastramento de e-mail UFPR<\/strong>:<\/p>\n\n\n\n<p>Para recadastrar seu e-mail:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>acesse <a href=\"https:\/\/intranet.ufpr.br\/intranet\/public\/recadastramentoEmail!input.action;\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/intranet.ufpr.br\/intranet\/public\/recadastramentoEmail!input.action;<\/a>&nbsp;&nbsp;<\/li>\n\n\n\n<li>insira o seu login &#8211; que \u00e9 seu e-mail sem o &#8220;@ufpr.br&#8221; &#8211; bem como a senha e as 5 letras do campo azulado, que devem ser informadas em min\u00fasculos, sem espa\u00e7os entre as letras ou no come\u00e7o e no final dos campos;&nbsp;<\/li>\n\n\n\n<li>clique em &#8220;enviar&#8221; e depois &#8220;atualizar&#8221;, sem alterar campo algum.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<p>Ap\u00f3s seguir essas duas orienta\u00e7\u00f5es tentar nova conex\u00e3o a rede EDUROAM.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\" style=\"background-color:#ecf5fa\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><img decoding=\"async\" class=\"wp-image-1648\" style=\"width: 300px\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Icones-site-11-Antivirus.png\" alt=\"\"><\/p>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\" style=\"background-color:#ecf5fa\">\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><span style=\"text-decoration: underline\">Plataforma de seguran\u00e7a com antiv\u00edrus<\/span><\/strong><\/p>\n\n\n\n<p>Com a finalidade ampliar o n\u00edvel de seguran\u00e7a das informa\u00e7\u00f5es no \u00e2mbito institucional, a AGTIC \u2013&nbsp; Ag\u00eancia de Tecnologia da Informa\u00e7\u00e3o e Comunica\u00e7\u00e3o \u2013 disponibiliza a plataforma de seguran\u00e7a com antiv\u00edrus corporativo para toda a comunidade UFPR. Essa a\u00e7\u00e3o est\u00e1 prevista no Plano Diretor de Tecnologia da Informa\u00e7\u00e3o e Comunica\u00e7\u00e3o&nbsp;<a href=\"https:\/\/bit.ly\/4e8lp3P\" target=\"_blank\" rel=\"noreferrer noopener\">PDTIC<\/a>), e complementa os recursos de firewall para prote\u00e7\u00e3o da rede de dados.<\/p>\n\n\n\n<p><strong>Salientamos que a garantia de seguran\u00e7a, na sua totalidade, se d\u00e1 a partir da instala\u00e7\u00e3o da solu\u00e7\u00e3o em todos os equipamentos institucionais.&nbsp;<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/bitdefender_v2-1-917x1024.png\" alt=\"\" class=\"wp-image-1630\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><span style=\"text-decoration: underline\">Procedimentos de instala\u00e7\u00e3o<\/span><\/strong><\/p>\n\n\n\n<p>\u261b&nbsp;<strong><u>ATEN\u00c7\u00c3O<\/u><\/strong>:&nbsp;Remova qualquer antiv\u00edrus instalado no equipamento, exceto se somente o Microsoft Defender Antiv\u00edrus estiver instalado (Sistema Operacional Windows),&nbsp; e encerre qualquer aplicativo que esteja aberto antes de iniciar o procedimento.&nbsp;Somente o antiv\u00edrus corporativo BitDefender ser\u00e1 permitido nos equipamentos da UFPR.<\/p>\n\n\n\n<p><span style=\"text-decoration: underline\">N\u00e3o execute como Administrador.<\/span><\/p>\n\n\n\n<p>Os arquivos de instala\u00e7\u00e3o para os diferentes sistemas operacionais (Windows, Linux e MacOS) est\u00e3o dispon\u00edveis em:&nbsp;<strong><a href=\"https:\/\/bit.ly\/39HmPSZ\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/antivirus.ufpr.br<\/a>.<\/strong><\/p>\n\n\n\n<p>Para acessar o tutorial para a instala\u00e7\u00e3o da solu\u00e7\u00e3o para&nbsp;<strong>Windows,&nbsp;<a href=\"https:\/\/bit.ly\/3MUQNa0\" target=\"_blank\" rel=\"noreferrer noopener\">Clique aqui<\/a><\/strong><\/p>\n\n\n\n<p>Para acessar o tutorial para a instala\u00e7\u00e3o da solu\u00e7\u00e3o para&nbsp;<strong>Linux<\/strong>,&nbsp;<a href=\"https:\/\/bit.ly\/47xxSvo\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Clique aqui<\/strong><\/a><\/p>\n\n\n\n<p>Para acessar o tutorial para a instala\u00e7\u00e3o da solu\u00e7\u00e3o para&nbsp;<strong>MacOS<\/strong>,&nbsp;<strong><a href=\"https:\/\/bit.ly\/3zncgWb\" target=\"_blank\" rel=\"noreferrer noopener\">Clique aqui<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<p>\u261b&nbsp;<strong><span style=\"text-decoration: underline\">ATEN\u00c7\u00c3O<\/span><\/strong>:&nbsp;<strong>Eventuais erros no procedimento de instala\u00e7\u00e3o dever\u00e3o ser reportados via&nbsp;<a href=\"https:\/\/chamados.ufpr.br\/\" target=\"_blank\" rel=\"noreferrer noopener\">Chamado<\/a>, informando o servi\u00e7o Antiv\u00edrus e enviando o print da tela de erro.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex\" style=\"background-color:#d7fbed\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><img decoding=\"async\" class=\"wp-image-1804\" style=\"width: 300px\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Hospedagem-de-sites.png\" alt=\"\"><\/p>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex\" style=\"background-color:#d7fbed\">\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1500px\">\n<p><strong><span style=\"text-decoration: underline\">Hospedagem de Sites<\/span><\/strong><\/p>\n\n\n\n<p>A AGTIC oferece a toda a comunidade o servi\u00e7o de hospedagem de sites\/s\u00edtios. A hospedagem pode ser feita de forma compartilhada, por\u00e9m com acesso controlado por usu\u00e1rio e com acesso restrito \u00e0 sua \u00e1rea privativa.<\/p>\n\n\n\n<p>A hospedagem de s\u00edtios pela AGTIC segue as regras estipuladas na &nbsp;<strong><a href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/INSTRUCAO-NORMATIVA-PRASUCOM-N%C2%B0-012023-SITES-UFPR.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">Instru\u00e7\u00e3o Normativa PRA\/SUCOM N\u00b0 01\/2023<\/a><\/strong><\/p>\n\n\n\n<p>Para solicitar um dom\u00ednio ou a altera\u00e7\u00e3o de um respons\u00e1vel por subdom\u00ednio, basta usar o sistema \u201c<strong><a href=\"https:\/\/chamados.ufpr.br\/\" target=\"_blank\" rel=\"noreferrer noopener\">Chamados<\/a><\/strong>\u201d e&nbsp;preencher as informa\u00e7\u00f5es necess\u00e1rias em um formul\u00e1rio simples e intuitivo.<\/p>\n\n\n\n<p>Caso o solicitante tenha alguma d\u00favida ou precise de assist\u00eancia durante o processo de solicita\u00e7\u00e3o, a equipe de suporte est\u00e1 dispon\u00edvel no ramal 3333, ou no E-mail\/Teams <a href=\"mailto:suporte@ufpr.br\" target=\"_blank\" rel=\"noopener\" title=\"\">suporte@ufpr.br<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-9 wp-block-columns-is-layout-flex\" style=\"background-color:#ecf5fa\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><img decoding=\"async\" class=\"wp-image-1781\" style=\"width: 300px\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Emissao-de-laudo-tecnico.png\" alt=\"\"><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><span style=\"text-decoration: underline\">Formul\u00e1rio de Laudo T\u00e9cnico para Material de TI: Preenchimento e Procedimentos<\/span><\/strong><\/p>\n\n\n\n<p>&nbsp;Este guia se destina a <strong><mark class=\"has-inline-color has-vivid-red-color\">orientar os t\u00e9cnicos (designados para a elabora\u00e7\u00e3o de laudo t\u00e9cnico<\/mark><\/strong>) <strong><mark class=\"has-inline-color has-vivid-red-color\">no preenchimento adequado do formul\u00e1rio SEI \u2013&nbsp;Laudo T\u00e9cnico para Material de TI<\/mark><\/strong>, fornecendo informa\u00e7\u00f5es sobre a validade do formul\u00e1rio, procedimentos a serem seguidos no \u201cPOP SATIC 001 \u2013 LAUDO T\u00c9CNICO\u201d e orienta\u00e7\u00f5es para avaliar o estado do material de TI. Al\u00e9m disso, ser\u00e3o esclarecidos os itens que devem constar no campo \u201cLAUDO\u201d, incluindo as categorias de equipamentos: Ociosos, Recuper\u00e1vel, Antiecon\u00f4mico e Irrecuper\u00e1vel.<\/p>\n\n\n\n<p><strong>1. Prazo de validade:<\/strong>&nbsp;O formul\u00e1rio possui um prazo de validade de 30 dias a partir da data de assinatura. \u00c9 importante respeitar essa limita\u00e7\u00e3o temporal, garantindo que as informa\u00e7\u00f5es contidas no laudo reflitam com precis\u00e3o a condi\u00e7\u00e3o atual do material avaliado.<\/p>\n\n\n\n<p><strong>2. \u201cPOP SATIC 001 \u2013 LAUDO T\u00c9CNICO\u201d:<\/strong>&nbsp;Siga os procedimentos estabelecidos no \u201cPOP SATIC 001 \u2013 LAUDO T\u00c9CNICO\u201d da institui\u00e7\u00e3o, que detalham as etapas a serem seguidas para preencher o formul\u00e1rio. Certifique-se de compreender e seguir todas as diretrizes, incluindo informa\u00e7\u00f5es sobre como coletar dados, registrar observa\u00e7\u00f5es e fornecer as justificativas necess\u00e1rias para cada caso.<\/p>\n\n\n\n<p><strong>3. Avalia\u00e7\u00e3o da garantia do material:<\/strong>&nbsp;Ao preencher o formul\u00e1rio de Laudo T\u00e9cnico, \u00e9 essencial avaliar a garantia do material. Verifique se o equipamento est\u00e1 dentro do per\u00edodo de garantia fornecido pelo fabricante ou se a garantia foi expirada. Isso ajudar\u00e1 a determinar a\u00e7\u00f5es adequadas, como substitui\u00e7\u00e3o\/reparo atrav\u00e9s do per\u00edodo remanescente ou evitar o descarte de materiais ainda em garantia.<\/p>\n\n\n\n<p><strong>Campo LAUDO<\/strong>: O campo LAUDO deve ser preenchido adequadamente para refletir a condi\u00e7\u00e3o do equipamento avaliado. Abaixo est\u00e3o os itens a serem considerados:<\/p>\n\n\n\n<p><strong>a) Ociosos<\/strong>: Use essa categoria para equipamentos em perfeito funcionamento, que est\u00e3o prontos para uso imediato, sem qualquer problema ou necessidade de reparo.<\/p>\n\n\n\n<p><strong>b) Recuper\u00e1vel:<\/strong>&nbsp;Essa categoria se aplica a equipamentos que funcionam, mas apresentam algum problema espec\u00edfico. No campo EXAME, \u00e9 importante evidenciar claramente o problema ou a falha que o equipamento possui, descrevendo-o de maneira precisa e concisa.<\/p>\n\n\n\n<p><strong>c) Antiecon\u00f4mico:<\/strong>&nbsp;Equipamentos que exigem manuten\u00e7\u00e3o onerosa para a institui\u00e7\u00e3o devem ser classificados como antiecon\u00f4micos. Considere fatores como custo de reparo, disponibilidade de pe\u00e7as sobressalentes e tempo necess\u00e1rio para a manuten\u00e7\u00e3o. No campo EXAME, explique os motivos que tornam a manuten\u00e7\u00e3o desses equipamentos invi\u00e1vel do ponto de vista econ\u00f4mico.<\/p>\n\n\n\n<p><strong>d) Irrecuper\u00e1vel:<\/strong>&nbsp;Essa categoria se aplica a equipamentos cuja recupera\u00e7\u00e3o \u00e9 invi\u00e1vel para a institui\u00e7\u00e3o. Isso pode ser devido a problemas estruturais, obsolesc\u00eancia, falta de pe\u00e7as de reposi\u00e7\u00e3o ou qualquer outro motivo que torne a recupera\u00e7\u00e3o impratic\u00e1vel. No campo EXAME, forne\u00e7a uma explica\u00e7\u00e3o clara e detalhada para justificar essa classifica\u00e7\u00e3o.<\/p>\n\n\n\n<p><strong>\u00c9 fundamental que todos os t\u00e9cnicos envolvidos no preenchimento do Laudo T\u00e9cnico sigam essas orienta\u00e7\u00f5es.&nbsp;<\/strong>Isso garantir\u00e1 a consist\u00eancia e a precis\u00e3o dos laudos, facilitando a tomada de decis\u00f5es pela institui\u00e7\u00e3o. Al\u00e9m disso, a documenta\u00e7\u00e3o adequada e precisa dos equipamentos avaliados contribui para a gest\u00e3o eficiente dos recursos e a manuten\u00e7\u00e3o adequada do patrim\u00f4nio institucional. Portanto, \u00e9 essencial que os t\u00e9cnicos estejam bem informados sobre os procedimentos e crit\u00e9rios de preenchimento do formul\u00e1rio de Laudo T\u00e9cnico, cumprindo os prazos estabelecidos e fornecendo informa\u00e7\u00f5es claras e fundamentadas para cada caso.<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/POP-SATIC-001-LAUDO-TECNICO.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">Clique aqui&nbsp;<\/a><\/strong>para consultar o POP SATIC 001 \u2013 LAUDO T\u00c9CNICO<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/POP-001-SATIC-LAUDO-TECNICO-1024x470.png\" alt=\"\" class=\"wp-image-1788\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-11 wp-block-columns-is-layout-flex\" style=\"background-color:#d7fbed\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><img decoding=\"async\" class=\"wp-image-1793\" style=\"width: 300px\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Cassificacao-de-bens-de-TI.png\" alt=\"\"><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-10 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><span style=\"text-decoration: underline\">Orienta\u00e7\u00f5es para solicitar autoriza\u00e7\u00e3o de T\u00e9cnico de TI para classifica\u00e7\u00e3o de bens de inform\u00e1tica<\/span><\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/POP-002-SATIC.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">POP 002 \u2013 AUTORIZA\u00c7\u00c3O PARA CLASSIFICA\u00c7\u00c3O DE BENS DE INFORM\u00c1TICA<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/POP-002-SATIC-1024x902.png\" alt=\"\" class=\"wp-image-1796\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-13 wp-block-columns-is-layout-flex\" style=\"background-color:#ecf5fa\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><img decoding=\"async\" class=\"wp-image-1104\" style=\"width: 300px\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Icones-site-3-eleicao-online.png\" alt=\"\"><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-12 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><span style=\"text-decoration: underline\">Servi\u00e7o de elei\u00e7\u00e3o online ofertado pela AGTIC<\/span><\/strong><\/p>\n\n\n\n<p>Em 2020,&nbsp;a exemplo de diversas outras&nbsp;institui\u00e7\u00f5es&nbsp;que comp\u00f5em o CGTIC \u2013 Col\u00e9gio de Gestores de Tecnologia da Informa\u00e7\u00e3o e Comunica\u00e7\u00e3o das IFES,&nbsp;a AGTIC&nbsp;adotou o Sistema&nbsp;<strong>Helios&nbsp;e-Voting<\/strong>&nbsp;para integrar o servi\u00e7o de vota\u00e7\u00e3o eletr\u00f4nica oferecido pela Ag\u00eancia.<\/p>\n\n\n\n<p>Esse servi\u00e7o vem para atender as demandas de&nbsp;vota\u00e7\u00e3o&nbsp;online, como&nbsp;elei\u00e7\u00e3o&nbsp;de Diretores de Setor, Coordenadores de Curso e Chefes de Departamento.&nbsp;<\/p>\n\n\n\n<p>Caracterizado como software livre, o sistema&nbsp;Helios&nbsp;apresenta&nbsp;propriedades que possibilitam a sua integra\u00e7\u00e3o com as bases de dados administradas pela AGTIC, permitindo&nbsp;tamb\u00e9m ajustes de interface&nbsp;e documenta\u00e7\u00e3o&nbsp;para adequa\u00e7\u00e3o \u00e0 identidade da UFPR.&nbsp;<\/p>\n\n\n\n<p>Outra caracter\u00edstica importante \u00e9&nbsp;o m\u00e9todo&nbsp;de seguran\u00e7a (criptografia&nbsp;homom\u00f3rfica) e&nbsp;de&nbsp;auditoria&nbsp;do voto \u2013 denominada&nbsp;<a href=\"http:\/\/en.wikipedia.org\/wiki\/End-to-end_auditable_voting_systems\"><em>End-to-end voter verifiable \u2013 E2E<\/em><\/a>&nbsp;\u2013&nbsp;oferecendo&nbsp;ao eleitor a garantia de n\u00e3o viola\u00e7\u00e3o do voto e prote\u00e7\u00e3o de sua identidade.&nbsp;&nbsp;&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><span style=\"text-decoration: underline\">O servi\u00e7o oferecido pela AGTIC compreende:<\/span><\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Treinamento<strong>&nbsp;para o uso do sistema&nbsp;<\/strong><strong>Helios<\/strong>: s\u00e3o realizadas reuni\u00f5es virtuais apresentando o sistema, simulando todo o processo (desde a cria\u00e7\u00e3o at\u00e9 a apura\u00e7\u00e3o da elei\u00e7\u00e3o);&nbsp;<\/li>\n\n\n\n<li><strong>Ambiente de teste dispon\u00edvel permanentemente<\/strong>: a vers\u00e3o de teste do sistema fica dispon\u00edvel para que o criador da elei\u00e7\u00e3o possa&nbsp;simular a elei\u00e7\u00e3o de maneira a identificar suas particularidades e, eventualmente, esclarecer d\u00favidas;&nbsp;<\/li>\n\n\n\n<li><strong>Padroniza\u00e7\u00e3o para a solicita\u00e7\u00e3o do servi\u00e7o<\/strong>:&nbsp;para garantir que todas as etapas foram cumpridas (tanto pelo solicitante quanto pela AGTIC) foram&nbsp;criados&nbsp;um tipo de processo&nbsp;e um formul\u00e1rio espec\u00edfico&nbsp;no SEI;&nbsp;<\/li>\n\n\n\n<li><strong>Lista de eleitores:<\/strong>&nbsp;a AGTIC disponibiliza a lista de eleitores dispon\u00edveis nas bases de dados da UFPR que s\u00e3o administradas pela Ag\u00eancia, desde que solicitado no processo;&nbsp;<\/li>\n\n\n\n<li><strong>Suporte durante a cria\u00e7\u00e3o da elei\u00e7\u00e3o<\/strong>: a equipe da Coordenadoria de Servi\u00e7os e Infraestrutura&nbsp;est\u00e1 dispon\u00edvel para atendimento quanto \u00e0 utiliza\u00e7\u00e3o do sistema;&nbsp;<\/li>\n\n\n\n<li><strong>Manual do usu\u00e1rio e manual do eleitor<\/strong>: documenta\u00e7\u00e3o com passo a passo para todo o processo \u2013 desde a cria\u00e7\u00e3o at\u00e9 a apura\u00e7\u00e3o da elei\u00e7\u00e3o, bem como orienta\u00e7\u00f5es para o eleitor.&nbsp;<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\n\n\n<p><strong><span style=\"text-decoration: underline\">Como solicitar&nbsp;o servi\u00e7o de elei\u00e7\u00e3o?&nbsp;<\/span><\/strong>&nbsp;<\/p>\n\n\n\n<p>1 \u2013 No&nbsp;SEI, abra um processo do tipo&nbsp;<strong>AGTIC: Solicita\u00e7\u00e3o de&nbsp;Servi\u00e7o de&nbsp;Elei\u00e7\u00e3o<\/strong>&nbsp;e inclua o documento&nbsp;<strong>AGTIC: Solicita\u00e7\u00e3o&nbsp;de Servi\u00e7o de Elei\u00e7\u00e3o<\/strong>;&nbsp;<\/p>\n\n\n\n<p>2 \u2013&nbsp;<strong>Leia atentamente<\/strong>&nbsp;as instru\u00e7\u00f5es do documento e o preencha conforme orientado;&nbsp;<\/p>\n\n\n\n<p>3 \u2013 Envie o processo para\u00a0<strong>PROPLAD\/AGTIC\/CSA<\/strong>, com no m\u00ednimo\u00a0<strong>15 dias de anteced\u00eancia<\/strong>\u00a0da data\u00a0de realiza\u00e7\u00e3o\u00a0da elei\u00e7\u00e3o.\u00a0<\/p>\n\n\n\n<p><strong>ATEN\u00c7\u00c3O<\/strong>: A AGTIC informa que&nbsp;<strong>n\u00e3o oferece esse servi\u00e7o para Centros Acad\u00eamicos<\/strong>, uma vez que o sistema instalado na UFPR permite acesso somente para t\u00e9cnicos-administrativos e docentes.<\/p>\n\n\n\n<p>Existe uma vers\u00e3o de acesso p\u00fablico, cujo contexto de execu\u00e7\u00e3o e suporte N\u00c3O \u00c9 OFERTADA PELA AGTIC. Para acessar a vers\u00e3o p\u00fablica,&nbsp;<a href=\"https:\/\/vote.heliosvoting.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">clique aqui<\/a>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-16 wp-block-columns-is-layout-flex\" style=\"background-color:#d7fbed\">\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#d7fbed\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-15 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#d7fbed\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-14 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<p><img decoding=\"async\" class=\"wp-image-1116\" style=\"width: 200px\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Icones-site-4-instalacao-impressoras.png\" alt=\"\"><\/p>\n\n\n\n<p><strong>Tutoriais de Instala\u00e7\u00e3o Impressoras RICOH<\/strong><\/p>\n\n\n\n<p><a title=\"\" href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/instalar-ricoh-curitiba.pdf\" target=\"_blank\" rel=\"noopener\">Instala\u00e7\u00e3o RICOH &#8211; Curitiba<\/a><\/p>\n\n\n\n<p><a title=\"\" href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/instalar-ricoh-palotina-e-toledo.pdf\" target=\"_blank\" rel=\"noopener\">Instala\u00e7\u00e3o RICOH &#8211; Palotina e Toledo<\/a><\/p>\n\n\n\n<p><a title=\"\" href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/instalar-ricoh-litoral-paranagua.pdf\" target=\"_blank\" rel=\"noopener\">Instala\u00e7\u00e3o RICOH &#8211; Litoral Paranagu\u00e1<\/a><\/p>\n\n\n\n<p><a title=\"\" href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/instalar-ricoh-litoral-matinhos.pdf\" target=\"_blank\" rel=\"noopener\">Instala\u00e7\u00e3o RICOH &#8211; Litoral Matinhos<\/a><\/p>\n\n\n\n<p><a title=\"\" href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/instalar-ricoh-litoral-cem.pdf\" target=\"_blank\" rel=\"noopener\">Instala\u00e7\u00e3o RICOH &#8211; Litoral CEM<\/a><\/p>\n\n\n\n<p><a title=\"\" href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/instalar-ricoh-jandaia-do-sul.pdf\" target=\"_blank\" rel=\"noopener\">Instala\u00e7\u00e3o RICOH &#8211; Jandaia do Sul<\/a><\/p>\n\n\n\n<p><a title=\"\" href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/como-instalar-impressoras-no-mac-os-sierra.pdf\" target=\"_blank\" rel=\"noopener\">Instala\u00e7\u00e3o RICOH no Mac OS Sierra<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<p><img decoding=\"async\" class=\"wp-image-1125\" style=\"width: 200px\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Icones-site-5-utilizacao-impressoras.png\" alt=\"\"><\/p>\n\n\n\n<p><strong>Tutoriais de Utiliza\u00e7\u00e3o Impressoras RICOH<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/youtu.be\/He3yhiZwc6A\" target=\"_blank\" rel=\"noopener\" title=\"\">Utiliza\u00e7\u00e3o Impressora Ricoh SP4510SF (v\u00eddeo completo<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/youtu.be\/YQJeDB5l3Yo\" target=\"_blank\" rel=\"noopener\" title=\"\"><strong>Utiliza\u00e7\u00e3o Impressora Ricoh SP4510SF<\/strong> (apresenta\u00e7\u00e3o inicial)<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/youtu.be\/U3-DekWtOhU\" target=\"_blank\" rel=\"noopener\" title=\"\">Utiliza\u00e7\u00e3o Impressora Ricoh SP4510SF (painel de controle)<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/youtu.be\/2xRzL3zkOas\" target=\"_blank\" rel=\"noopener\" title=\"\">Utiliza\u00e7\u00e3o Impressora Ricoh SP4510SF (bandejas de papel)<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/youtu.be\/p8GCAPJPKA8\" target=\"_blank\" rel=\"noopener\" title=\"\">Utiliza\u00e7\u00e3o Impressora Ricoh SP4510SF (substitui\u00e7\u00e3o do toner)<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/youtu.be\/cSSXYk5LScM\" target=\"_blank\" rel=\"noopener\" title=\"\">Utiliza\u00e7\u00e3o Impressora Ricoh SP4510SF (substitui\u00e7\u00e3o da unidade de imagem)<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/youtu.be\/CghqIO98Soo\" target=\"_blank\" rel=\"noopener\" title=\"\">Utiliza\u00e7\u00e3o Impressora Ricoh SP4510SF (impress\u00e3o frente e verso)<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/youtu.be\/b3tFzOgRxP8\" target=\"_blank\" rel=\"noopener\" title=\"\">Utiliza\u00e7\u00e3o Impressora Ricoh SP4510SF (fun\u00e7\u00f5es de c\u00f3pia)<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/youtu.be\/yPs2ZQZ7VXw\" target=\"_blank\" rel=\"noopener\" title=\"\">Utiliza\u00e7\u00e3o Impressora Ricoh SP4510SF (envio para e-mail)<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/youtu.be\/BW7Ws8IGPJQ\" target=\"_blank\" rel=\"noopener\" title=\"\">Utiliza\u00e7\u00e3o Impressora Ricoh SP4510SF (envio para a pasta)<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/youtu.be\/2TmSWiKHZK8\" target=\"_blank\" rel=\"noopener\" title=\"\">Utiliza\u00e7\u00e3o Impressora Ricoh SP4510SF (\u00e1reas de atolamento)<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p>Para atendimento de problemas com a impressora, desde d\u00favidas, troca de toner, atolamento, erro de digitaliza\u00e7\u00e3o, falha na impress\u00e3o, problemas t\u00e9cnicos e etc., deve-se abrir um <a href=\"https:\/\/chamados.ufpr.br\" target=\"_blank\" rel=\"noopener\" title=\"\">Chamado<\/a>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-18 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#ecf5fa\">\n<p class=\"has-text-align-center\"><img decoding=\"async\" class=\"wp-image-1131\" style=\"width: 300px\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Icones-site-6-modelo-de-docs.png\" alt=\"\"><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-17 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><span style=\"text-decoration: underline\">Modelo de Documentos<\/span><\/strong><\/p>\n\n\n\n<p>Disponibilizamos alguns modelos de documentos \u2013 elaborados de acordo com as normativas da AGTIC.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<p><strong><span style=\"text-decoration: underline\">Elabora\u00e7\u00e3o de Procedimentos Operacionais Padr\u00e3o \u2013 POP:<\/span><\/strong><br><a href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/pop-govtic001-como-elaborar-um-pop.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\"><strong>POP GOVTIC001 \u2013 Como elaborar um POP<\/strong><\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/pop-modelo-1.docx\" title=\"\">POP Modelo<\/a><\/p>\n\n\n\n<p><strong><span style=\"text-decoration: underline\">Elabora\u00e7\u00e3o de Laudos:<\/span><\/strong><br><strong><a href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/drmti_v2e.docx\" target=\"_blank\" rel=\"noopener\" title=\"\">DECLARA\u00c7\u00c3O RECOLHIMENTO para MATERIAIS de T.I.<\/a><\/strong><br><strong><a href=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/drmti-v2e-exemplo.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">EXEMPLO \u2013 DECLARA\u00c7\u00c3O RECOLHIMENTO para MATERIAIS de T.I.<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-19 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#d7fbed\">\n<p class=\"has-text-align-center\"><img decoding=\"async\" class=\"wp-image-1136\" style=\"width: 300px\" src=\"https:\/\/ufpr.br\/agtic\/wp-content\/uploads\/sites\/5\/2024\/09\/Icones-site-7-links-uteis.png\" alt=\"\"><\/p>\n\n\n\n<p><strong><span style=\"text-decoration: underline\">Links \u00fateis<\/span><\/strong><\/p>\n\n\n\n<p>Abaixo, lista de links para acesso a s\u00edtios \u00fateis para a comunidade em geral.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<p><a href=\"http:\/\/dados.gov.br\/\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de Dados Abertos do Governo Federal<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/transparencia.ufpr.br\/public\/dadosAbertos\/index.jsf\" target=\"_blank\" rel=\"noopener\" title=\"\">Portal de Dados Abertos UFPR<\/a><\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.cert.br\/\" target=\"_blank\" rel=\"noreferrer noopener\"><u>CERT.BR \u2013 Centro de Estudos, Resposta e Tratamento de Incidentes de Seguran\u00e7a no Brasil<\/u><\/a><\/strong><\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sso.gestaodeacesso.sigepe.gov.br\/cassso\/login\" target=\"_blank\" rel=\"noopener\" title=\"\">SIGEPE Servidor (SIGAC)<\/a><\/strong><\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.gov.br\/governodigital\/pt-br\/estrategias-e-governanca-digital\/sisp\" target=\"_blank\" rel=\"noopener\" title=\"\">Portal do SISP \u2013 Sistema de Administra\u00e7\u00e3o dos Recursos de Tecnologia da Informa\u00e7\u00e3o<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Aqui voc\u00ea encontra conte\u00fados relacionados aos servi\u00e7os de TIC ofertados pela AGTIC. A Ag\u00eancia de Tecnologia da Informa\u00e7\u00e3o e Comunica\u00e7\u00e3o (AGTIC) \u00e9 a unidade respons\u00e1vel pelo projeto, instala\u00e7\u00e3o, manuten\u00e7\u00e3o e a readequa\u00e7\u00e3o de toda a infraestrutura de rede da UFPR \u2013 cabeamento horizontal, vertical, externo e de rede sem fio. A Rede UFPR possui cerca [&hellip;]<\/p>\n","protected":false},"author":53,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-359","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ufpr.br\/agtic\/wp-json\/wp\/v2\/pages\/359","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ufpr.br\/agtic\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ufpr.br\/agtic\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ufpr.br\/agtic\/wp-json\/wp\/v2\/users\/53"}],"replies":[{"embeddable":true,"href":"https:\/\/ufpr.br\/agtic\/wp-json\/wp\/v2\/comments?post=359"}],"version-history":[{"count":94,"href":"https:\/\/ufpr.br\/agtic\/wp-json\/wp\/v2\/pages\/359\/revisions"}],"predecessor-version":[{"id":1972,"href":"https:\/\/ufpr.br\/agtic\/wp-json\/wp\/v2\/pages\/359\/revisions\/1972"}],"wp:attachment":[{"href":"https:\/\/ufpr.br\/agtic\/wp-json\/wp\/v2\/media?parent=359"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}